Delay in Visualizing Data for Insights Products

Incident Report for Twilio

Resolved

Twilio observed elevated latency and queue depth buildup between 10:20 and 10:50 Pacific Time on 12/10/2020. During this period, a subset of customers may have experienced a delay in visualizing data for Insights Products. The issue has now been resolved.

Posted Dec 10, 2020 - 11:18 PST

Investigating

Our monitoring systems have detected a potential issue that may impact multiple products. Our engineering team has been alerted and is actively investigating. We will provide an update as soon as we have more information.

Posted Dec 10, 2020 - 10:46 PST

This incident affected: FLEX (Flex Insights), PROGRAMMABLE VOICE US1 (Voice Insights US1), and PROGRAMMABLE MESSAGING (Messaging Insights).