Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to subset of Brazilian Long Codes
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delivery delays receiving messages to a subset of Twilio Brazilian long codes. This incident has been resolved.
      Posted Aug 10, 2020 - 08:33 PDT
      Update
      We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 24 hours or as more information becomes available.
      Posted Aug 09, 2020 - 11:35 PDT
      Update
      We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 24 hours or as more information becomes available.
      Posted Aug 08, 2020 - 11:47 PDT
      Update
      We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 16 hours or as more information becomes available.
      Posted Aug 08, 2020 - 01:30 PDT
      Identified
      We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 8 hours or as more information becomes available.
      Posted Aug 07, 2020 - 17:23 PDT
      Update
      We are continuing to work with our carrier partner to resolve the issue. We will provide an update in 4 hours or as more information becomes available.
      Posted Aug 07, 2020 - 13:23 PDT
      Update
      We are continuing to work with our carrier partner to resolve the issue. We will provide an update in 2 hours or as more information becomes available.
      Posted Aug 07, 2020 - 11:23 PDT
      Update
      We are experiencing an issue receiving messages to a subset of Twilio Brazilian long codes. Messages to Twilio Brazilian numbers may be severely delayed. We are actively working with our carrier partner to resolve the issue and we will update as soon as we have more information.
      Posted Aug 07, 2020 - 10:55 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Aug 07, 2020 - 10:25 PDT
      This incident affected: CARRIER NETWORK (SMS, Latin America).