Errors on A2P 10DLC Compliance Pages

Incident Report for Twilio

Resolved

Page load errors when navigating on Twilio Console through Brands, Campaigns and 10DLC overview
has been resolved. Our engineers have implemented a fix and can confirm that A2P10DLC compliance pages on Twilio platform is operating normally at this time.

Posted Oct 03, 2023 - 13:49 PDT

Monitoring

A2P10DLC compliance pages on Twilio platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 03, 2023 - 13:19 PDT

Update

Teams have identified the cause of page load errors that customers may receive when trying to access A2P 10DLC compliance pages on Twilio Platform. Customers may face the error "Something went wrong" when navigating on Twilio Console through Brands, Campaigns and 10DLC overview. Teams are working on implementing a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 03, 2023 - 12:43 PDT

Update

We are investigating page load errors when trying to access A2P 10DLC compliance pages on Twilio Platform. Customers may face the error "Something went wrong" when navigating on Twilio Console through Brands, Campaigns and 10DLC overview. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 03, 2023 - 12:18 PDT

Investigating

Our monitoring systems have detected a potential issue with the regulatory compliance option on Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 03, 2023 - 12:02 PDT

This incident affected: TWILIO PLATFORM (Other).