A subset of Twilio Inbound Phone Numbers in Singapore are not Receiving Calls

Incident Report for Twilio

Resolved

The issue where a subset of customers are unable to reach their Twilio Singapore Phone Numbers has been resolved and is operating normally at this time.

Posted Sep 30, 2020 - 19:43 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2020 - 18:30 PDT

Update

Some customers are unable to reach their Twilio Singapore phone numbers. We are investigating the issue with carriers in the region and will provide updates as they are available.

Posted Sep 30, 2020 - 17:42 PDT

Investigating

Our monitoring systems have detected a potential reachability issue with Twilio Number in Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 30, 2020 - 17:30 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).