SMS Delivery Report Delays to Claro in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to the Claro network in Brazil. This incident has been resolved.

Posted Jun 20, 2025 - 13:19 PDT

Monitoring

We have started seeing recovery for intermittent SMS Delivery Report Delays to Claro in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2025 - 11:20 PDT

Update

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 20, 2025 - 10:53 PDT

Update

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2025 - 08:49 PDT

Identified

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 20, 2025 - 07:52 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 20, 2025 - 07:26 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).