Issue With User Signup Form Returns a Redirection Error 504 Server Error

Incident Report for Twilio

Resolved

Twilio Signup form was degraded for 2 minutes between 8:30 to 8:32 PDT. During this period of time, customers may have experienced system returns a redirection error 504 “server error” during page load. The issue has now been resolved.

Posted Jul 07, 2023 - 09:00 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue where users are unable to onboard. The system returns a redirection error 504 "server error". During this period, customers may have experienced problems when onboarding. We will follow up and provide customer impact details within 2 hours.

Posted Jul 07, 2023 - 08:48 PDT

This incident affected: TWILIO PLATFORM (Other).