Programmable Voice and Video Outage in Latin America

Incident Report for Twilio

Resolved

Programmable Voice and Programmable Video in Latin America has been resolved and is operating normally at this time.

Posted Nov 19, 2020 - 17:47 PST

Monitoring

We have started seeing signs of traffic recovery since 17:19 Pacific Time. We are continuing to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 19, 2020 - 17:29 PST

Update

We are investigating a service interruption with Programmable Voice and Programmable Video in Latin America which began at 4:47 PM Pacific time. We expect to provide another update in 30 minutes.

Posted Nov 19, 2020 - 17:12 PST

Update

We are investigating a service interruption with Programmable Voice and Programmable Video in Latin America. We expect to provide another update in 30 minutes.

Posted Nov 19, 2020 - 17:12 PST

Update

All voice and video services in Latin America is currently down.

Posted Nov 19, 2020 - 17:09 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 19, 2020 - 17:02 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1), PROGRAMMABLE VIDEO (Recordings), and CARRIER NETWORK (Voice, Latin America).