Programmable Voice and Programmable Video in Latin America has been resolved and is operating normally at this time.
Posted Nov 19, 2020 - 17:47 PST
Monitoring
We have started seeing signs of traffic recovery since 17:19 Pacific Time. We are continuing to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 19, 2020 - 17:29 PST
Update
We are investigating a service interruption with Programmable Voice and Programmable Video in Latin America which began at 4:47 PM Pacific time. We expect to provide another update in 30 minutes.
Posted Nov 19, 2020 - 17:12 PST
Update
We are investigating a service interruption with Programmable Voice and Programmable Video in Latin America. We expect to provide another update in 30 minutes.
Posted Nov 19, 2020 - 17:12 PST
Update
All voice and video services in Latin America is currently down.
Posted Nov 19, 2020 - 17:09 PST
Investigating
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 19, 2020 - 17:02 PST
This incident affected: PROGRAMMABLE VOICE (PSTN), PROGRAMMABLE VIDEO (Recordings), and CARRIER NETWORK (Voice, Latin America).