SMS Delivery Report Delays When Sending to Multiple Networks in the US on a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending messages to multiple networks in the US via a subset of Twilio short codes. This incident has been resolved.

Posted Mar 14, 2022 - 20:48 PDT

Monitoring

We are observing a recovery from delays in receiving message delivery reports when sending messages via a subset of Twilio short codes. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2022 - 19:02 PDT

Update

We continue to experience delays in receiving message delivery reports when sending messages via a subset of Twilio short codes. This currently impacts multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2022 - 18:20 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending messages via a subset of Twilio short codes. This currently impacts multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2022 - 17:28 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).