Increased Delays Delivering SMS to Brazil, Japan, Russia, and UK from Authy and Verify

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending messages to Japan, Brazil, Russia, and UK from Authy and Verify. This incident has been resolved.

Posted Jan 30, 2021 - 14:11 PST

Identified

We are addressing the SMS delivery delay affecting Authy and Verify in Japan, Brazil, Russia, and the UK. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 30, 2021 - 10:17 PST

Update

We are experiencing SMS delivery delays when sending messages to Japan, Brazil, Russia, and UK from Authy and Verify. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2021 - 09:40 PST

Update

We are experiencing SMS delivery delays when sending messages to Japan and Brazil from Authy and Verify. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 30, 2021 - 09:14 PST

Investigating

We are investigating delays in Authy. We expect to provide another update in 60 minutes.

Posted Jan 30, 2021 - 08:45 PST

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify).