SMS Delivery Delays to US Networks From an Small Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to US networks from a small subset of short codes. This incident has been resolved.

Posted Feb 13, 2024 - 14:12 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to US networks from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2024 - 12:22 PST

Update

We are still experiencing SMS delivery delays when sending messages to US networks from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2024 - 10:29 PST

Investigating

We are experiencing SMS delivery delays when sending messages to US networks from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2024 - 09:26 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).