SMS Delivery Delays to CTBC/Algar Telecom in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. This incident has been resolved.

Posted Dec 15, 2023 - 12:26 PST

Update

We are still observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2023 - 10:23 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2023 - 08:23 PST

Investigating

We are experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 15, 2023 - 07:35 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).