Outbound Toll-Free SMS Delivery Delays to Verizon Network in US

Incident Report for Twilio

Resolved

We are no longer experiencing outbound Toll-Free SMS delivery delays to Verizon Network. This incident has been resolved.

Posted Oct 14, 2020 - 02:40 PDT

Monitoring

We are observing successful outbound Toll-Free SMS delivery delays to Verizon Network in the US 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 14, 2020 - 00:47 PDT

Update

We are continuing to investigate this issue.

Posted Oct 14, 2020 - 00:44 PDT

Update

We are experiencing outbound Toll-Free SMS delivery delays to Verizon Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Oct 13, 2020 - 23:43 PDT

Update

We are experiencing outbound Toll-Free SMS delivery delays to Verizon Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Oct 13, 2020 - 22:42 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 13, 2020 - 22:30 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).