Shortcode SMS Delivery Report and Callback Delays to US Cellular

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 22, 2020 - 11:34 PDT

Update

We are observing status callback/delivery report issue for subset our Shortcode SMS submitted to US Cellular (311-220) in the USA. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Aug 22, 2020 - 10:40 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to [Carrier Network]. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Aug 22, 2020 - 10:38 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).