SMS Delivery Receipts Delays from a Subset of Shortcodes to T-Mobile, Verizon, AT&T Network

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending SMS from a subset of shortcodes to T-Mobile, Verizon, AT&T Network. This incident has been resolved.

Posted Apr 17, 2023 - 03:25 PDT

Monitoring

We are observing recovery in delivery report delays when sending SMS from a subset of shortcodes to T-Mobile, Verizon, AT&T Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2023 - 01:35 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending from a subset of shortcodes to T-Mobile, Verizon, AT&T Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2023 - 00:59 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).