Inbound Message Delivery Delays to a Subset of Twilio Philippines Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting message delays to a subset of Twilio Philippines Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 30, 2022 - 22:36 PDT

Monitoring

We have started seeing recovery for the issue causing message delays to to a subset of Twilio Philippines Phone Number. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2022 - 20:46 PDT

Update

We continue to experience message delays to a subset of Twilio Philippines Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 30, 2022 - 19:59 PDT

Investigating

We are experiencing message delays to a subset of Twilio Philippines Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 30, 2022 - 18:59 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).