Gateway API (Lookup API) Failure Increase on Three in United Kingdom

Incident Report for Twilio

Resolved

The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

Posted Oct 27, 2026 - 12:27 PDT

Monitoring

We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2026 - 10:19 PDT

Identified

Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2026 - 09:17 PDT

Investigating

Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2026 - 08:15 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).