Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Colombia (+57) phone numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 21, 2020 - 21:13 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Colombia (+57) Phone Numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or sooner when there is more information to share.

Posted Aug 21, 2020 - 20:54 PDT

Update

We are observing call failures to Twilio Colombia (+57) phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Aug 21, 2020 - 20:06 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 21, 2020 - 19:51 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, Latin America).