Unable to Export Reports in Flex Insights

Incident Report for Twilio

Resolved

We have observed a full recovery with PDF and XLS exports from Flex Insights. This incident has been resolved.

Posted Oct 09, 2023 - 15:33 PDT

Monitoring

We are observing recovery with PDF and XLS exports from Flex Insights. We will continue to monitor the situation to ensure a full recovery, and provide another update in 30 minutes.

Posted Oct 09, 2023 - 15:00 PDT

Update

We are continuing to wait for confirmation that the third-party issue has been resolved. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 09, 2023 - 14:54 PDT

Update

We have confirmed that the issue is due to a third-party issue, and are awaiting a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 09, 2023 - 12:50 PDT

Identified

Our engineers believe the issue is due to a third-party provider and are reaching out to them for support. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 09, 2023 - 11:53 PDT

Investigating

We are investigating an issue causing users not to be able to export PDF or XLS reports from Flex insights. CSVs exports are working as expected. Our engineers are working on getting the issue resolved. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 09, 2023 - 11:21 PDT

This incident affected: FLEX (Flex Insights).