SMS Delivery Delays to USA Over a Subset of Short-Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays to US from a subset of Twilio Short Codes. This incident has been resolved.

Posted Feb 02, 2022 - 14:39 PST

Monitoring

We are observing recovery of SMS Delivery Delays to US from a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 02, 2022 - 12:44 PST

Update

We are experiencing SMS delivery delays to US from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 02, 2022 - 11:44 PST

Investigating

Our monitoring systems have detected a potential issue with outbound SMS delivery delays from a subset of short codes to US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 02, 2022 - 11:25 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).