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SMS Delivery Failure From a Subset of Short codes to Puerto Rico Numbers
Incident Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. This incident has been resolved.
Posted Apr 30, 2021 - 20:15 PDT
Update
We are observing successful SMS delivery to Puerto Rico numbers from a subset of Twilio Short Codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 30, 2021 - 20:11 PDT
Monitoring
We are observing successful SMS delivery to Puerto Rico numbers from a subset of Twilio Short Codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Apr 30, 2021 - 19:42 PDT
Update
We are experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Apr 30, 2021 - 16:47 PDT
Update
We are experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 30, 2021 - 14:51 PDT
Investigating
We are experiencing SMS delivery failures to Sprint Network from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 30, 2021 - 13:51 PDT
This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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