SMS Delivery Failure From a Subset of Short codes to Puerto Rico Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. This incident has been resolved.

Posted Apr 30, 2021 - 20:15 PDT

Update

We are observing successful SMS delivery to Puerto Rico numbers from a subset of Twilio Short Codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 30, 2021 - 20:11 PDT

Monitoring

We are observing successful SMS delivery to Puerto Rico numbers from a subset of Twilio Short Codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 30, 2021 - 19:42 PDT

Update

We are experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 30, 2021 - 16:47 PDT

Update

We are experiencing SMS delivery failures to Puerto Rico numbers from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 30, 2021 - 14:51 PDT

Investigating

We are experiencing SMS delivery failures to Sprint Network from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 30, 2021 - 13:51 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).