Studio step logs not retrievable for some executions

Incident Report for Twilio

Resolved

Studio step logs for new Executions has been resolved. New Execution logs can now be accessed via Twilio Console and the Studio REST API. Historical data of Executions created before 3 PM PDT will be restored over the next few days. Logs are now being published correctly that is accurate.

Posted Aug 26, 2020 - 16:37 PDT

Monitoring

As of 3 PM PDT, retrieval of Step logs for new Executions has been restored. New Execution logs can now be accessed via Twilio Console and the Studio REST API. Historical data of Executions created before 3 PM PDT will be restored over the next few days. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Aug 26, 2020 - 15:57 PDT

Update

We are investigating an issue where Studio Logs are not being persisted for some executions. This is for data newer than 9 am Pacific time today. Live executions are unaffected and functioning correctly. We expect to provide another update in 2 hours or sooner once more information becomes available.

Posted Aug 26, 2020 - 13:53 PDT

Update

We are investigating an issue where Studio Logs are not being persisted for some Executions. Live executions are unaffected and functioning correctly. We expect to provide another update in 1 hour.

Posted Aug 26, 2020 - 13:16 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 26, 2020 - 13:01 PDT

This incident affected: SERVERLESS (Studio).