Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Customers Encountering Issues With Live Chat
Incident
Report for Twilio
Resolved
Live Chat is operating normally at this time.
Monitoring
Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Customer Support Center).