Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays and Failures to Safaricom & Telkom Networks in Kenya

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. This incident has been resolved.
        Posted Jun 14, 2024 - 10:09 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 14, 2024 - 08:08 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 14, 2024 - 02:22 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 14, 2024 - 00:22 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 22:26 PDT

        Investigating

        We are once again experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 13, 2024 - 21:38 PDT

        Update

        We continue to observe recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
        Posted Jun 13, 2024 - 21:17 PDT

        Update

        We continue to observe recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
        Posted Jun 13, 2024 - 19:17 PDT

        Monitoring

        We are observing recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
        Posted Jun 13, 2024 - 17:17 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 13:14 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 11:18 PDT

        Investigating

        After further investigation, we have discovered that we are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. However, SMS delivery to Safaricom is now fully recovered. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 13, 2024 - 10:22 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom & Telkom networks in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 09:33 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Safaricom & Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 07:19 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 13, 2024 - 05:45 PDT

        Investigating

        We are experiencing SMS delivery delays and failures when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 13, 2024 - 04:35 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
        ← Current Status Powered by Atlassian Statuspage