Carrier Calls in JP2 TNX Region are Impacted

Incident Report for Twilio

Resolved

The issue has been resolved, and the service is functioning normally at this time.

Posted Aug 18, 2024 - 04:23 PDT

Monitoring

Our engineering team has confirmed that we did not face issues with failures in carrier calls in JP2 TNX region. Further, they have confirmed that there was no customer impact. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 18, 2024 - 03:54 PDT

Identified

The issue causing failures in carrier calls in JP2 TNX region has been identified. Twilio engineering team are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2024 - 02:54 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).