SMS Delivery Delays When Sending Messages to DU Network in the United Arab Emirates

Incident Report for Twilio

Resolved

We have fully investigated the issue, and it was determined that it didn't have an impact on our customers. All systems are operational.

Posted Jan 12, 2024 - 12:43 PST

Update

We are still experiencing SMS delivery delays when sending messages to DU network in the United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 12, 2024 - 11:15 PST

Update

We are still experiencing SMS delivery delays when sending messages to DU network for domestic traffic in the United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 12, 2024 - 09:30 PST

Update

Upon further investigation, we have confirmed that CARRIER NETWORK - SMS, APAC is not affected by the ongoing incident. We are actively investigating the SMS delivery delays when sending messages to DU network for domestic traffic in the United Arab Emirates over SMS, Middle East & Africa. We will provide another update as soon as possible.

Posted Jan 12, 2024 - 09:10 PST

Update

We are experiencing SMS delivery delays when sending messages to DU network for domestic traffic in the United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 12, 2024 - 08:35 PST

Investigating

Our monitoring systems have detected a potential issue with message getting queued when sending towards Emirates Integrated Telecommunications Company. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 12, 2024 - 07:45 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).