MMS Delivery Delays to Telus in Canada via Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. This incident has been resolved.

Posted Feb 28, 2025 - 08:42 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2025 - 06:41 PST

Investigating

We are experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 28, 2025 - 06:01 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).