Delays in Fetching Messages Logs

Incident Report for Twilio

Resolved

We are resolving this incident as a fix has been applied. SMS and MMS message logs will be available gradually over the next 3-4 hours.

Posted Feb 05, 2021 - 13:06 PST

Monitoring

Our engineers have applied the fix for the issue affecting message log retrieval. Customers should expect the message logs to be fully available within 3-4 hours. We will continue to monitor the situation. We expect to provide an update in 30 minutes or as soon as more information becomes available.

Posted Feb 05, 2021 - 12:34 PST

Update

We continue to experience an issue with delays in fetching messages logs. Customers will see error 404 resource not found when attempting to fetch SMS and MMS messages. As a workaround please use the Messaging Insights in Console. This does not affect message delivery. Our engineers are working to restore service. We expect to provide another update in 2 hours.

Posted Feb 05, 2021 - 11:41 PST

Update

We are investigating an issue with delay in fetching messages logs. Error 404 Not Found is returned. We expect to provide another update in 1 hour.

Posted Feb 05, 2021 - 10:41 PST

Investigating

Our monitoring systems have detected a potential issue fetching messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 05, 2021 - 10:32 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).