SMS Delivery Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio France Phone Numbers is operating normally.

Posted Apr 09, 2026 - 09:26 PDT

Monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 09, 2026 - 07:24 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 09, 2026 - 06:36 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 09, 2026 - 05:51 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).