Failed Inbound phone calls to Indonesian Numbers

Incident Report for Twilio

Resolved

We have new Indonesian phone numbers available that are unaffected by this issue. You can get new numbers from the Twilio Console or with the Twilio Phone Numbers API. We are still waiting for the carrier to resolve the issues with the existing phone numbers, and we do not have an ETA at this time. Please contact Twilio Support for additional updates, or for help managing phone numbers.

Posted Aug 20, 2018 - 13:37 PDT

Update

The carrier is continuing to work on the inbound calls issue. We do not have an ETA from them at this time.

Posted Aug 20, 2018 - 01:36 PDT

Identified

The carrier has identified the issue and is working to resolve it, but we do not have an ETA at this time.

Posted Aug 20, 2018 - 04:14 PDT

Investigating

We have detected failed inbound phone calls to Indonesian phone numbers. We have escalated to the carrier and their engineers are investigating.

Posted Aug 20, 2018 - 03:48 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).