Elevated Rate of HTTP 500 Errors During Accept Invites for Incoming Tasks in Flex Agent Desktop

Incident Report for Twilio

Resolved

The issue affecting invites for incoming tasks in Flex Agent Desktop has been resolved and is operating normally at this time.

Posted Jan 10, 2024 - 23:47 PST

Monitoring

We are observing recovery during accept invites for incoming tasks in Flex Agent Desktop. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 10, 2024 - 23:14 PST

Update

We are currently investigating an elevated rate of HTTP 500 errors during accept invites for incoming tasks in Flex Agent Desktop. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 10, 2024 - 22:29 PST

Investigating

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 10, 2024 - 21:47 PST

This incident affected: FLEX (Flex Agent Desktop).