SMS Delivery Delays and Failures to MTN network in Nigeria

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.

Posted Dec 16, 2025 - 17:29 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 16, 2025 - 17:29 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 15:33 PST

Update

We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 13:50 PST

Investigating

We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 13:10 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Middle East & Africa).