Subset of Processing Failures with Programmable Voice Pay Verb Service

Incident Report for Twilio

Resolved

We are no longer experiencing payment processing failures with the Programmable Voice Pay and Agent Assisted Pay Service. This incident has been resolved.

Posted Nov 20, 2020 - 10:13 PST

Monitoring

The Programmable Voice Pay and Agent Assisted Pay Service are now operating normally as of 8:59 AM PST. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 20, 2020 - 09:43 PST

Update

We are currently investigating a subset of processing failures with the Programmable Voice Pay and Agent Assisted Pay Service for customers with Chase payment providers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 20, 2020 - 09:11 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice Pay Verb Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 20, 2020 - 08:57 PST

This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE VOICE (TwiML).