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        SMS Delivery Delays When Sending Messages to Multiple Small Networks in the US for a Subset of Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. This incident has been resolved.
        Posted Aug 14, 2024 - 11:48 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 13, 2024 - 11:47 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 13, 2024 - 04:26 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 12, 2024 - 04:29 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 11, 2024 - 04:33 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 10, 2024 - 04:33 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 09, 2024 - 04:39 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 08, 2024 - 23:11 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 08, 2024 - 20:47 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 08, 2024 - 17:11 PDT

        Update

        We are experiencing MMS/SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 08, 2024 - 15:13 PDT

        Update

        We are experiencing MMS/SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 08, 2024 - 14:22 PDT

        Investigating

        We've become aware of a potential issue with Delivery Delays to Multiple Small Networks in the US for a Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 08, 2024 - 14:18 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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