TaskRouter API Failing to Update Flex Worker Skills

Incident Report for Twilio

Resolved

The TaskRouter API for updating worker skills in Flex is now operating normally. This incident is now resolved.

Posted Oct 13, 2025 - 05:35 PDT

Monitoring

We have started seeing recovery for the issue where the TaskRouter API was failing to update worker skills in Flex causing errors when supervisors attempted to modify skills. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 13, 2025 - 05:06 PDT

Update

We are currently investigating an issue where the TaskRouter API is failing to update worker skills in Flex causing errors when supervisors attempt to modify skills. Our engineering team is actively working to identify the root cause and implement a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2025 - 04:06 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 13, 2025 - 03:19 PDT

This incident affected: FLEX (TaskRouter).