Messaging Delays on a Subset of US Short Codes

Incident Report for Twilio

Resolved

This incident has been resolved. All systems operating normally.

Posted Feb 15, 2017 - 11:39 PST

Monitoring

We are seeing recovery of deliveries to and from a subset of US short codes. Some messages are still queued on the provider side. We expect the queues to drain shortly.

Posted Feb 15, 2017 - 11:19 PST

Identified

Our monitoring system has detected delays in inbound and outbound messages on a subset of US short codes. We have escalated with our carrier partner and will update as we have more specifics.

Posted Feb 15, 2017 - 11:01 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).