Inbound SMS Delivery Failures to Malaysia Twilio Numbers- Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the SMS failures to Twilio Malaysia Phone Numbers , and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Feb 11, 2024 - 16:46 PST

Update

We continue experiencing messages failures to Twilio Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 11, 2024 - 13:29 PST

Update

We continue experiencing messages failures to Twilio Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 11, 2024 - 09:58 PST

Update

We are still experiencing messages failures to Twilio Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 11, 2024 - 07:53 PST

Investigating

We are experiencing message failures to Twilio Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 11, 2024 - 06:59 PST

This incident affected: CARRIER NETWORK (SMS, APAC).