A Subset of Call Failures to WebRTC Registered Clients

Incident Report for Twilio

Resolved

This issue in regards to a SubsetCall Failures to WebRTC Registered Clients is fully resolved

Posted Jul 29, 2020 - 12:48 PDT

Monitoring

We experienced an issue with WebRTC client registration from 11:35 AM PDT to 11:47 AM PDT. During this time, a subset of customers could not place outbound calls to registered clients. We are monitoring to ensure full recovery.

Posted Jul 29, 2020 - 12:06 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 29, 2020 - 11:46 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Client Web US1).