Delays on Support Tickets Response

Incident Report for Twilio

Resolved

Support tickets are being handle normally at this time.

Posted Feb 12, 2023 - 10:25 PST

Monitoring

Support tickets are now handling with under normal times. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 12, 2023 - 09:54 PST

Identified

Our engineers have identified the issue causing delays on support tickets response and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 12, 2023 - 08:56 PST

Update

We continue experiencing delays on support tickets response due to some issue with one of our partners. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 12, 2023 - 07:47 PST

Update

We are experiencing delays on support tickets response due to some issue with one of our partners. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 12, 2023 - 07:16 PST

Investigating

Our monitoring systems have detected a potential issue with support tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 12, 2023 - 07:08 PST

This incident affected: TWILIO PLATFORM (Customer Support Center).