MMS Delivery Delays and Delivery Reports to US Over a Small Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delays with MMS delivery and delivery reports to the US over a small subset of shortcodes. This incident has been resolved.

Posted Apr 08, 2022 - 19:24 PDT

Monitoring

We are observing recovery for delays with MMS delivery and delivery reports to US over a small subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2022 - 17:37 PDT

Update

We are continuing to experience MMS delivery delays and delivery reports to US over a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 08, 2022 - 14:40 PDT

Update

We are continuing to experience MMS delivery delays and delivery reports to US over a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2022 - 12:40 PDT

Update

We are experiencing MMS delivery delays and delivery reports to US over a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 08, 2022 - 11:40 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays and delivery reports to US over a small subset shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 08, 2022 - 11:23 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).