Subset of WhatsApp Phone Numbers Offline

Incident Report for Twilio

Resolved

The issue with a subset of WhatsApp phone numbers being offline has been resolved and Twilio Messaging Channels is operating normally at this time.

Posted Aug 09, 2021 - 16:27 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 09, 2021 - 16:06 PDT

Identified

Our engineers have identified the issue causing a subset of WhatsApp phone numbers to be offline and are working with our partners to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 09, 2021 - 16:05 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 09, 2021 - 15:53 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).