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        AccSec US Verizon API Issue

        Incident Report for Twilio

        Resolved

        The issue with AccSec – US Verizon API errors has been resolved. Error rates have stabilized and the service is now operating normally.
        Posted Oct 17, 2025 - 06:01 PDT

        Monitoring

        We have started observing recovery for the AccSec – US Verizon API errors. Error rates are decreasing, and service is beginning to return to normal. We will provide another update in 30 minutes or or as soon as more information becomes available.
        Posted Oct 17, 2025 - 04:51 PDT

        Update

        We are currently investigating a potential issue with AccSec – US Verizon API errors. Our engineering team has been alerted and is actively working to identify the root cause. We expect to provide another update in 1 hour, or sooner if more information becomes available.
        Posted Oct 17, 2025 - 03:58 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Lookup SIM Swap and Legacy Identity MatchAndAttributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 17, 2025 - 03:21 PDT
        This incident affected: ACCOUNT SECURITY (Lookup).