SMS Delivery Delays to Brazilian Local Longcode

Incident Report for Twilio

Resolved

We are no longer experiencing sms delivery delays to Brazilian numbers over Brazilian longcodes. This incident has been resolved.

Posted Jan 27, 2021 - 07:16 PST

Monitoring

We are observing successful SMS delivery when sending messages to Brazil over local Brazilian longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 27, 2021 - 06:21 PST

Update

We are observing signs of recovery of service, when sending messages to Brazil over local Brazilian longcodes. Our engineers are still working with our carrier partner to fully resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 27, 2021 - 05:35 PST

Update

We are still experiencing SMS delivery delays when sending messages to Brazil over local Brazilian longcodes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 27, 2021 - 04:45 PST

Update

We are still experiencing SMS delivery delays when sending messages to Brazil over local Brazilian longcodes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 26, 2021 - 20:05 PST

Update

We are still experiencing SMS delivery delays when sending messages to Brazil over local Brazilian longcodes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 26, 2021 - 16:11 PST

Update

We are still experiencing SMS delivery delays when sending messages to Brazil over local Brazilian longcodes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 26, 2021 - 14:21 PST

Update

We are continuing to investigate this issue.

Posted Jan 26, 2021 - 13:22 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Brazil over local Brazilian longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 26, 2021 - 13:22 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).