Twilio Knowledge API calls are Failing Through Python SDK and Package

Incident Report for Twilio

Resolved

The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.

Posted May 07, 2026 - 04:13 PDT

Monitoring

We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 07, 2026 - 03:51 PDT

Investigating

While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 07, 2026 - 02:51 PDT

This incident affected: DEVELOPER TOOLS (REST API).