SMS Delivery Issue to Brazil Claro Mobile Devices

Incident Report for Twilio

Resolved

Service to Brazil Claro mobile devices has been fully restored.

Posted Aug 06, 2019 - 18:00 PDT

Monitoring

We are seeing recovery and will continue monitoring to ensure that service has been fully restored.

Posted Aug 06, 2019 - 17:01 PDT

Investigating

We have detected an issue that SMS messages sent to Brazil Claro mobile devices are not being delivered. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Aug 06, 2019 - 15:24 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).