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High latency in requests to retrieve Recording and Transcription resources.
Incident Report for Twilio
Resolved
This issue has been resolved. All systems are operating normally.
Posted 3 months ago. Jan 01, 2017 - 02:03 PDT
Monitoring
We have deployed a fix for the issue. Some requests for Recordings and Transcriptions are still seeing higher than normal latency, but the rate of occurrence is steadily decreasing. We are continuing to monitor.
Posted 3 months ago. Jan 01, 2017 - 00:57 PDT
Update
Twilio engineering has deployed a fix for the issue and we are seeing a reduction in latency. We expect a full recovery shortly.
Posted 3 months ago. Dec 31, 2016 - 20:58 PDT
Investigating
We are currently investigating this issue.
Posted 3 months ago. Dec 31, 2016 - 20:30 PDT
Identified
Requests to retrieve Recording and Transcription resources via the REST API may be delayed by as long as 200 seconds. Our engineering team is investigating this issue.
Posted 3 months ago. Dec 31, 2016 - 20:15 PDT
This incident affected: Programmable Voice (Recording, Transcription).