High latency in requests to retrieve Recording and Transcription resources.

Incident Report for Twilio

Resolved

This issue has been resolved. All systems are operating normally.

Posted Jan 01, 2017 - 02:03 PST

Monitoring

We have deployed a fix for the issue. Some requests for Recordings and Transcriptions are still seeing higher than normal latency, but the rate of occurrence is steadily decreasing. We are continuing to monitor.

Posted Jan 01, 2017 - 00:57 PST

Update

Twilio engineering has deployed a fix for the issue and we are seeing a reduction in latency. We expect a full recovery shortly.

Posted Dec 31, 2016 - 20:58 PST

Investigating

We are currently investigating this issue.

Posted Dec 31, 2016 - 20:30 PST

Identified

Requests to retrieve Recording and Transcription resources via the REST API may be delayed by as long as 200 seconds. Our engineering team is investigating this issue.

Posted Dec 31, 2016 - 20:15 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1, Recording Transcriptions US1).