Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Call Failures From El Salvador Network Subscribers to a Subset of Twilio’s Numbers
Incident
Report for Twilio
Resolved
The issue affecting call failures from El Salvador network subscribers to a subset of Twilio phone numbers has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for call failures from El Salvador network subscribers to a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing call failures from El Salvador network subscribers to a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue for calls coming from El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).