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Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Delivery Delays to and from Sprint
Incident
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Resolved
This incident has been resolved.
Monitoring
We are observing successful delivery on US short codes to Sprint and Virgin Mobile for the last 30 minutes. We will continue to monitor to ensure a full recovery.
Update
We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Update
We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Investigating
We are observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. Both incoming and outgoing messages are affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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