Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Delivery Delays to and from Sprint
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Mar 26, 2020 - 20:50 PDT
      Monitoring
      We are observing successful delivery on US short codes to Sprint and Virgin Mobile for the last 30 minutes. We will continue to monitor to ensure a full recovery.
      Posted Mar 26, 2020 - 20:15 PDT
      Update
      We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
      Posted Mar 26, 2020 - 18:37 PDT
      Update
      We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
      Posted Mar 26, 2020 - 16:39 PDT
      Investigating
      We are observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. Both incoming and outgoing messages are affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
      Posted Mar 26, 2020 - 15:49 PDT
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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