Call Quality Issue to a Subset of Twilio Phone Numbers in UK

Incident Report for Twilio

Resolved

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

Posted Mar 20, 2025 - 21:12 PDT

Monitoring

We have observed a recovery from the call quality issues to a subset of Twilio phone numbers in UK. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 20, 2025 - 19:24 PDT

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Mar 20, 2025 - 11:45 PDT

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 19, 2025 - 19:48 PDT

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 19, 2025 - 11:53 PDT

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 19, 2025 - 08:12 PDT

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 19, 2025 - 06:26 PDT

Investigating

We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 19, 2025 - 05:28 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).