SMS High Delivery Delays to The UK Hutchison and Vodafone O2

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Vodafone O2 and Hutchison networks. This incident has been resolved.

Posted Apr 16, 2021 - 09:34 PDT

Monitoring

We are observing successful SMS delivery to Vodafone O2 and Hutchison networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2021 - 07:44 PDT

Update

We are continuing to experience high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 16, 2021 - 06:24 PDT

Update

We are continuing to experience high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2021 - 04:25 PDT

Update

We are experiencing high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2021 - 03:26 PDT

Update

We are experiencing delivery failures to The UK Hutchison network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2021 - 03:14 PDT

Investigating

We've become aware of a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 16, 2021 - 03:05 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).