Super SIM Connectivity Interruption

Incident Report for Twilio

Resolved

Our engineering team has identified the the root cause of the service restart to be a side effect of an internal tool used for capturing packet traces to help support customers. We have suspended use of this tool until a fix for this issue is deployed. There should not be anymore connectivity interruptions for Super SIM.

Posted May 11, 2023 - 13:34 PDT

Update

At 11:13 AM PST, approximately 4% of data sessions connected through the super or us1.super APNs were dropped causing devices to disconnect. This was due to one of the services responsible for routing data traffic between devices and the internet restarting unexpectedly. Devices that lost connectivity should have been able to immediately reconnect to one of the other instances of the same service. The impacted service was recovered within 30 seconds and resumed handling traffic. This issue was not a result of any issues at our downstream connectivity partners.
Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have additional information.

Posted May 11, 2023 - 12:17 PDT

Investigating

Our monitoring systems have detected a potential issue with super sim connectivity issues in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have additional information.

Posted May 11, 2023 - 12:02 PDT